ON-DEMAND WEBINAR

Incident Communications Made Easy with PagerDuty Business Response

Executives interrupting incident calls? Distracted technical responders? Uninformed customer support team? No visibility into ongoing incidents in your organization at all? A manual, inconsistent incident communication process leads to frustrated teams and a poor experience for your customers.

Smartsheet’s Alina Anderson shares the company’s journey to mature their business-wide incident communication using PagerDuty Business Response to keep stakeholders informed while enabling responders to focus on technical resolution.

Learning Objectives:

• Learn how to automate proactive stakeholder communications
• Leverage the PagerDuty Status dashboard to keep all stakeholders informed